Acceptance of Terms

By accessing and using Bet and Pokies services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Be legally permitted to gamble in your jurisdiction
  • Provide accurate and complete information
  • Not be self-excluded from gambling
  • Not be prohibited from gambling by law

Account Registration

When creating an account, you agree to:

  • Provide accurate and current information
  • Maintain the security of your account
  • Notify us immediately of any unauthorized use
  • Be responsible for all activities under your account
  • Not create multiple accounts

Deposits and Withdrawals

Financial transactions are subject to the following terms:

  • All deposits must be from legitimate sources
  • Withdrawals may be subject to verification
  • We reserve the right to request additional documentation
  • Processing times may vary by payment method
  • We may impose limits on transactions

Betting Rules

When placing bets, you agree to:

  • Accept the odds at the time of bet placement
  • Not place bets after the event has started (for pre-match bets)
  • Accept that all bets are final once confirmed
  • Not use any form of cheating or manipulation
  • Comply with maximum bet limits

Prohibited Activities

The following activities are strictly prohibited:

  • Money laundering or illegal financial activities
  • Using automated systems or bots
  • Collusion or match-fixing
  • Underage gambling
  • Creating fake accounts
  • Exploiting software bugs or errors

Responsible Gambling

We are committed to responsible gambling:

  • We provide tools to help you control your gambling
  • We monitor accounts for signs of problem gambling
  • We may suspend accounts if we detect concerning behavior
  • We provide links to support services
  • We encourage you to gamble responsibly

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect or consequential losses
  • Our total liability is limited to the amount you have deposited
  • We are not responsible for technical issues beyond our control
  • We do not guarantee uninterrupted service

Dispute Resolution

If you have a dispute with us:

  • Contact our customer service team first
  • We will investigate your complaint thoroughly
  • You may escalate to relevant gambling authorities
  • We are licensed and regulated by Racing Victoria and VGCCC

Account Suspension and Termination

We may suspend or terminate your account if:

  • You breach these terms and conditions
  • We suspect fraudulent activity
  • You provide false information
  • You are underage or prohibited from gambling
  • We are required to do so by law

Governing Law

These terms are governed by Australian law. Any disputes will be resolved in Australian courts.

Changes to Terms

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

Last Updated: January 2025