Information We Collect

We collect information you provide directly to us, such as when you create an account, place bets, or contact us for support.

  • Personal Information: Name, email address, date of birth, address
  • Account Information: Username, password, account preferences
  • Financial Information: Payment methods, transaction history, betting activity
  • Technical Information: IP address, browser type, device information

How We Use Your Information

We use your information to provide, maintain, and improve our services:

  • Process your bets and payments
  • Verify your identity and age
  • Provide customer support
  • Comply with legal and regulatory requirements
  • Prevent fraud and ensure security
  • Send important account updates

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular security audits
  • Access controls and monitoring
  • Staff training on data protection

Information Sharing

We do not sell your personal information. We may share information in these circumstances:

  • Legal Requirements: When required by law or regulation
  • Service Providers: With trusted partners who help us operate our services
  • Business Transfers: In connection with mergers or acquisitions
  • Consent: When you have given us permission

Your Rights

You have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain uses of your information

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site usage
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights:

Email: privacy@pokiesbetand.com

Phone: 1800 858 858

Address: Bet and Pokies Privacy Officer, Australia

Policy Updates

This Privacy Policy may be updated from time to time. We will notify you of any significant changes by email or through our website.

Last Updated: January 2025