Our Commitment

Bet and Pokies is committed to resolving all customer disputes fairly and promptly. We take all complaints seriously and aim to resolve them to your satisfaction.

Step 1: Contact Customer Service

If you have a complaint or dispute, please contact our customer service team first:

Information to Provide

When submitting a dispute, please include:

• Your account details
• Transaction ID or bet reference
• Detailed description of the issue
• Any relevant screenshots or documentation
• Your preferred resolution

Resolution Timeline

Internal Review Process

If you are not satisfied with our initial response:

• Your complaint will be escalated to our management team
• An independent review will be conducted
• We will provide a detailed written response
• You may request further review if needed

External Dispute Resolution

If you are still not satisfied, you can escalate your complaint to:

Common Dispute Types

Our Guarantees

• All disputes are handled confidentially
• We will not discriminate against customers who complain
• We will provide clear explanations for our decisions
• We will keep you informed throughout the process
• We will learn from complaints to improve our service